Collaboration
Solutions
We help teams innovate faster through collaborative development
Collaboration Solutions bring real-time collaboration, improved productivity and on-demand information to the workforce and empower innovation processes. Are you ready to solve your teamwork process pain points?
Our secret is a multi-disciplinary team of experts in Jira, Jira Service Management, Confluence, Bamboo, Bitbucket, Atlassian Access, a flexible & interactive approach, and a unique partnership with Atlassian – The leader in Gartner’s Magic Quadrant for the Enterprise Agile Planning Tools category.
As an Atlassian Platinum Solution Partner, we are a global company specialised in Collaboration Solutions.
How can we help?
Atlassian consulting
With several customers worldwide, we can provide support in installing and configuring Atlassian tools, upgrading to more recent versions and optimizing already installed solutions. We can also help you understand how different business models can be leveraged with Atlassian tools, in order to leverage the quality of services provided.
Licensing reseller
You can purchase licenses via Xpand IT for any Atlassian tool or Atlassian App. As official Atlassian Partners, we sell licenses as an integral part of our services.
Atlassian training
Our training plans are fully adjustable to your requirements to achieve the best results. As Atlassian specialists, we regularly provide training sessions focused on areas such as Agile Project Management, Collaboration & Innovation Management. We can also perform specific training for your team.
Support & Mentoring
If you want to get the most out of the Atlassian solutions and need help to understand the best strategies and practices to follow, you can rely on Xpand IT as an ideal partner. We also offer specialised support to help you clarify your questions and issues regarding installation, configuration, upgrade and development of new features.
Technology use case
Jira – A management platform
Jira is the number one tool for managing software development because more than an issue-tracker, it is an extensible platform that can be customised according to the needs of each company. It can also easily be integrated with other applications on a single platform.
Whether business or software development teams, based on agile methodologies, can use this tool to plan, monitor and manage sprints and releases of their work dynamically and straightforwardly.
Using Confluence as an information hub
Confluence is one of the most used platforms by several Fortune 100 companies, to connect people and share information in a fast and straightforward way, aiming to be the “Single source of truth” of an organisation. With Confluence, you can access any information about your business, promote the sharing and collaboration of ideas, documents and projects. Being a collaborative platform per excellence and your ally in sharing knowledge.
You can use Confluence as your company’s Intranet, storing all documentation and files and leveraging innovation in your organisation.
Using Jira Service Management as a collaborative service management solution
Built on Atlassian’s Jira, Jira Service Management is the most collaborative service management solution on the market for Help Desk, TSM and ESM. Through a simple and intuitive portal, users can submit issues and access data in real-time about status, resolution and SLAs.
Jira Service Management delivers an effortless service experience, adapts to your needs, and promises set up time and pricing at a fraction of competitors. How companies use Jira Service Management to solve problems:
- Improves user experience through a centralised portal, suitable to any department;
- Improves teams’ work, with more accurate tracking of team activities, highlighting each contribution;
- Automates the cataloguing of support requests and control SLAs;
- With Confluence integration, allows the suggestion and visualisation of supporting documentation;
- Keeps dev and support in one place;
Case studies
Logistics and distribution support
The client was looking for a solution to help its teams to manage the high volume of data collected around its logistics, transport and distribution activities.
Critical Software CMMI Level 5
Data management was inefficient. Therefore, it was decided to implement Jira Software in order to make processes more agile and reduce possible errors.
Pestana Hotel digital transformation
Collaboration with the Pestana Group has resulted in a platform that automates email processing and optimizes re-allocation of resources.
Technologies & Partners
