In many real world scenarios, the amount of information sent as text that has to be processed by humans is huge. That being said, it is still expected from humans to be able to process, prioritise and execute based on all that information as quickly as possible. We think AI can be a great help in this.
By using specific techniques, we can not only make sense of the information we process, but we can also evaluate some interesting variables – for instance, inferring the state of mind of the person that wrote something. Our focus is on using these AI components to quickly read, assess and delegate/solve specific issues – all based on what was read. Whether we want to process information from an email box or a set of issues created on a Service Desk application, we can infuse that process with intelligence to help analyse and categorise information.