We enhance your relationship with your customers through CRM platforms
Every day, companies increasingly feel the need to have all information related to their customers and businesses centralised in a way that it can interrelate, in order to achieve an organisation that allows better decision-making. With CRM platforms, we can help your company obtain a 360º view of the sales cycle, opportunities management, marketing actions, and many more aspects.
Our team is multidisciplinary and has the ability to help out in various components, from defining the process to implementing the solution. We take advantage of the experience and knowhow we have in different fields to offer you the best approach, which will always be oriented towards your business.
How can we help?
DEFINING A STRATEGY
We are the ideal partner to help you define a strategy that allows you to achieve your goals and minimise risks. We have the necessary knowledge to map out an appropriate CRM Architecture according to your business model.
Our experts with competences in many of our portfolio’s platforms can make a difference in implementing a strategy and finding CRM solutions. Furthermore, we provide the following services: Analysis, Development, Testing and Data Governance.
You can get licences to any CRM product through Xpand IT. The sale of licences is part of our services through our partners, such as Salesforce.
Technology Use Cases
Sales Cloud is the CRM platform in the Salesforce platform. This solution helps to automate tasks, integrate Sales management, Marketing and Customer Support in a single platform, with the ability to create customisable reports.
The solution is extremely personalised and driven by its own Artificial Intelligence system, Einstein.
Every experience is made available in any device, from sales projections to graphs of sales teams’ performance.
Automated Marketing is a growing subject in all companies. Marketing Cloud is the perfect solution to address this issue.
An easy to use platform that allows the creation of 1-1 customer journeys through email, advertisements or websites. It has the ability to gather Marketing and Sales data in one place and cross-analyse information from other sources, build personalised emails, and even interact with customers on social media websites.
Stronger connection to your customers
The Salesforce Service Cloud solution allows for the integration of all the support provided by your company to your customers in a single platform.
Its goals are to provide self-service support, use Artificial Intelligence to answer support requests in a faster way, predict needs according to knowledge of customer behaviour, improve communication between call-centres and teams in the field, etc.
Integration of your business
The Salesforce platform allows for the integration of countless already existing systems.
Our experts already have many years of experience in integrating systems. Hence, Xpand IT’s knowhow will be invaluable to help your company unify existing systems with all the potential the CRM platforms have to offer.